Casino games in New Zealand — what happens when something goes wrong

Your First Step When a Casino Game Freezes or a Payout Stalls

When a real-money spin stops, a withdrawal sits pending, or a bonus fails to credit, the sequence you follow in the first five minutes often determines how quickly the situation is resolved. The immediate impulse to refresh the page or close and reopen the app can erase the temporary data logs that support teams need. Instead, record the exact time, the game name, the bet amount, and a screenshot of the frozen screen or transaction status. Keep the session open if possible. These details turn a generic complaint into a traceable event, cutting hours off the back-and-forth that otherwise follows. The operators listed in the comparison table above handle thousands of queries each month, and the ones who respond fastest are those who receive complete reports from the start.

Pause and Document Everything

A suspended spin during a bonus round on a high-volatility pokie, for instance, can leave a player unsure whether the feature recorded. Without a screenshot or a time stamp, the support agent can only see that the round ended. Capture the screen before taking any other action. Note whether you were using the desktop site or a mobile browser, because this affects the log retrieval path. If the game offers a round history or replay function, open it and save the reference number. For withdrawal delays, log into the cashier and take a screen grab of the pending transaction, including the date requested and the amount. These simple steps mean your first message already contains the three things every agent looks for: the event, the proof, and the context. The same operators are compared on payout speed in the best online casino NZ fast withdrawal guide.

Check the Game History and Transaction Log

Before contacting support, open the in-account game history and payment log. Verify that the bet was actually deducted and that the spin result is recorded. In rare instances a network timeout returns the stake to the balance automatically within two minutes. If the log shows the wager and no win, the issue is clear. If the wager disappeared but no result appears, mention this explicitly. Payment logs also show whether a withdrawal moved from requested to pending or was returned to the main balance. The live chat team will ask you to confirm these steps anyway; doing it beforehand shortens the interaction. What happens when something goes wrong is covered in the play free pokies page.

Support Channels and Realistic First-Response Times Across Operators

New Zealand players accessing any best online casino NZ real money site will encounter three primary support channels: 24/7 live chat, email ticketing, and—less frequently—a callback phone service. Live chat is almost always the fastest route, with most operators aiming to connect a human agent within two to five minutes during peak evening hours. Email tickets carry a longer window, typically first replied to within four to twelve hours for standard queries, though complex verification cases can take twenty-four to forty-eight hours. Phone support is rare among the operators listed on this page, and where it exists the hours are usually limited to office times. The comparison of first-response performance visible in the ranked table above does not come from timed testing; it represents the combined picture formed by publicly stated service levels and patterns familiar to industry observers. Players who need an urgent resolution—such as reversing a mistaken large deposit or recovering a failed withdrawal—should use live chat and have their account number ready. What a fixed deposit buys at each operator is compared in the skycity online casino page.

Live Chat, Email and Phone: Availability by Operator

Most operators on this list maintain a live chat button on every page, although the response changes overnight. A chat started at 2am NZT may connect to a smaller team, so complex financial queries are better raised during business hours. Email remains the proper channel for attaching document scans during verification, and a ticket number should arrive within minutes if the system is automated. Phone callbacks are sometimes offered by SkyCity and JackpotCity, though the exact schedule shifts. Players who value speaking to a person should check the operator’s contact page before registering; the presence of a phone option often signals a larger support team. The cost of play is broken down in Apple Pay.

Typical First-Response Windows for NZ Players

During weekdays between 9am and midnight NZT, live chat connection times of under three minutes are common for operators such as Spin Casino and Royal Panda. The same chat in the early morning hours may show a six- to ten-minute wait. Email first replies from Betninja and RocketPlay frequently arrive within six hours, while detailed account queries from Ruby Fortune can cross the twelve-hour mark. These are editorial estimates, not audited benchmarks, but they align with the service-level language that several operators publish in their help centres. A player who submits a ticket at 8pm on a Friday should expect an answer by early Saturday afternoon at the latest, unless escalation to a payments team pushes the reply into Monday. Response times and escalation routes are measured in the jackpot city NZ page.

After-Hours Support: What Actually Happens

An after-hours chat agent can handle password resets, balance checks, and basic bonus questions. A request to reverse a withdrawal or investigate a missing jackpot contribution usually gets queued for the specialist team that works during business days. This explains why the same operator might reply to a simple query in one minute overnight but take ten hours to address a payout discrepancy. When stakes are high, frame the question in a way that the night team can log comprehensively, so the day shift picks it up without needing to restart the inquiry. The related figures are collected in the Christchurch casino online guide.

The Real Complaints Players Raise and Which Operators Resolve Them Fastest

The issues that fill support queues cluster around four areas: payment delays, bonus disagreements, technical game faults, and verification hold-ups. Among these, payment delays generate the most tickets, particularly when a payout leaves the casino system but takes three to five business days to appear in a bank account—an interval dictated by the banking network rather than the operator. Bonus disputes are quickest to resolve where the terms are displayed in a structured, game-by-game table, because the agent simply cross-references the claim. Technical faults, such as a missing balance after a spin, require the most investigation time. Operators with a dedicated game-log team, often those who also run a live casino division, tend to close these tickets within forty-eight hours. A snapshot of the performance can be seen in the ranked table above, which shows response efficiency across the ten operators listed on this page. A separate page, our wheelz casino rundown, goes into this in detail.

Payment Delays

The most frequent complaint starts with a withdrawal marked as processed but not visible in the player’s New Zealand bank account. International e-wallets usually reflect the transfer within minutes of approval; POLi and bank transfers can take one to three working days. When the delay stretches beyond that, the player should ask the operator for the ARN or transaction reference number, which allows the receiving bank to trace the funds. The smallest workable deposits are compared in minimum deposit $1 get $20 NZ.

Bonus Misunderstandings

Free spins on new pokies with varying volatility can carry wagering requirements that apply only to specific slots, not all casino games. A player who wagers on a table game thinking it counts towards play-through will see the bonus voided. The best online casino NZ fast withdrawal operators list these restrictions by game category, and their support teams resolve such disputes in hours because the logs are clear. What a real-money session actually costs is compared in the online pokies real money NZ page.

Technical Glitches

A frozen reel during a free-spin feature on a Megaways slot, or a game that loads without visible symbols, is a technical glitch. The operator will ask for the device type, operating system version, and browser. Some older pokies still rely on Flash components that modern browsers block, causing blank screens. The fastest route to a fix is to update the browser and test the game in demo mode first. This is picked up again in Christchurch casino online pokies.

Verification Hurdles

Document upload failures and rejected proof-of-address files are the most common verification problems. A utility bill older than three months or a bank statement that does not show the NZ address on file will be declined. Operators like Slotsdj and SpinGrande provide a document upload portal that displays the reason for rejection within twelve hours, which helps players correct and resubmit quickly. For the neighbouring question, see online pokies NZ.

Verification as a Support Workflow: Timings and What to Expect

Verification is not a separate process from support; it is a support function managed by the same team that handles withdrawals. When you upload documents through the casino cashier, a support agent reviews them against the account records. The pending period for initial review ranges from four to forty-eight hours depending on the operator and the volume of submissions. During weekends or public holidays, the wait can extend to seventy-two hours. Players who send documents before requesting their first withdrawal often find the first payout clears within the standard processing window, because the check is already done. Once verified, the account stays in an approved state unless triggered by a large withdrawal that exceeds a threshold, commonly NZ$5,000, at which point a fresh review may be requested. Deposit limits decide what the withdrawal minimums mean in practice: the 5 dollar deposit casino page.

Documents Typically Requested

The standard set includes a government-issued photo ID, a recent utility bill or bank statement showing the registered address, and a copy of the payment method used. For card deposits, the operator may ask for a photo of the physical card with the middle digits obscured. The address document must be less than three months old, and the name must match the account registration. Any mismatch—even a middle initial—slows the process. See cosmo casino for background on this topic.

Processing Times: From Upload to Clearance

Once the documents are in, the support team performs a manual check. Automated systems can flag mismatched fields instantly, but a human still verifies the image quality and authenticity. On a typical weekday, clearance comes back in under twenty-four hours for operators with an in-house team, such as JackpotCity and Spin Casino. Where the operator uses an outsourced verification bureau, the turnaround can be nearer to forty-eight hours. The ranked table above provides a view of how these processing times tend to vary, without claiming a direct measurement. The same operators are compared from a different angle in our top online casinos NZ rundown.

Common Verification Pitfalls That Slow Things Down

Blurred photographs, screenshots instead of scanned copies, and documents that crop off the address line are the top reasons for rejection. A utility bill that shows a P.O. Box rather than a physical street address will often be declined because New Zealand regulations require a residential address. Changing a registered email or phone number while a verification is pending can also reset the review queue. For more context, see the online slots NZ guide.

How to Draft a Support Ticket That Gets a Genuine Answer

A ticket that opens with a list of specific, measurable facts receives a faster, more precise reply than one that simply says the game is broken. State your username, the game title, the exact time of the incident, the bet size, and the device used. Attach a screenshot if the live chat interface permits files, or paste a link to an uploaded image. Avoid describing what you think went wrong from a technical standpoint; instead, describe what you saw and what you expected to happen. The agent needs to reproduce the event from logs, not debate the cause. This approach routinely cuts the ticket life cycle by half, because the first reply already addresses the core issue rather than asking for basic details. What a fixed deposit buys at each operator is compared in video poker.

Information to Include from the Start

Always include the transaction ID if a deposit or withdrawal is involved, and the bonus code if the query relates to a free-spin offer. For game faults, note whether the spin was in the base game or a bonus round, and whether you had activated any autoplay or turbo-spin settings. These settings affect the RNG seed display in the operator’s log, helping the technician locate the round faster. Welcome packages across these operators are compared in the best casino bonus NZ page.

Tone and Structure That Gets Results

Polite, neutral language works best. A ticket that demands an instant refund before the operator has reviewed the logs will be queued for a standard reply template, which rarely resolves the problem. Write a subject line that summarises the issue, such as “Missing balance after spin on Starburst – 14:22 NZT,” and keep the body under 300 words. Using short paragraphs with one fact per line helps the agent scan the ticket on a mobile screen, which is how many support teams work during after-hours shifts. Whether a newer operator is worth the risk is covered in the new online casinos NZ guide.

Escalation Paths When the First Reply Is a Template

When the initial response repeats policy wording but does not address the evidence you provided, you have a structured path upward. Reply to the same ticket, adding the phrase “please escalate to a supervisor” and summarising the missing information you originally sent. A supervisor review should generate a personal reply within twenty-four hours on business days. If that also reads as a template, the next step is to request the details of the operator’s dispute resolution service. All operators licensed by the Malta Gaming Authority, as several on this page are, must offer access to an approved ADR body. You can also raise a complaint with the regulator directly via their online portal. In New Zealand, the Department of Internal Affairs does not adjudicate individual foreign-operator disputes but maintains a complaints channel that can flag patterns. What a fixed deposit buys at each operator is compared in our galactic wins casino comparison.

When to Request a Supervisor Review

Ask for a supervisor when the agent refuses to explain a decision beyond quoting a term number, or when the same ticket has been closed three times without resolution. Provide a bullet list of the evidence points the previous replies ignored. A supervisor can override a standard decision in cases such as voiding a bonus win based on an incorrect game-weighting table, a mistake more common where the promotion terms were not updated after a game provider changed RTP values. Response times and escalation routes are measured in our PayPal casino NZ rundown.

Involving the Operator’s Licence Body

Each operator must display its licence number, usually in the website footer. The Malta Gaming Authority, the Kahnawake Gaming Commission, and the Alcohol and Gambling Commission of Ontario are all examples of bodies that accept player complaints. The process requires you to demonstrate that you exhausted the operator’s internal complaints procedure first. Resolution through a licence body can take weeks, but the outcome is binding.

External Dispute Resolution Services

Services like eCOGRA operate independently and offer free dispute mediation for players of participating operators. They review the game logs and transaction records and issue a finding that the operator must honour. Before using this route, confirm that the operator is a member; several of the larger names on the comparison table are, but the status changes. The full cost of playing for real money is set out in our best online casino NZ real money rundown.

What the Support Setup Reveals About the Operator

A live chat that connects in seconds but can never answer a payout question because the team is limited to pre-written scripts suggests a tier-one-only operation, where complex cases are handed off to a backlog. An operator that lists a local New Zealand phone number and publishes the support team’s training programme demonstrates an investment in resolving issues locally. The presence of a detailed, searchable help centre rather than a thin FAQ page is another signal: it means the operator expects players to find some answers themselves, and the support team can devote more time to unusual cases. The comparison table above maps these support attributes without turning them into scores, but the pattern is clear. Response times and escalation routes are measured in our royal Vegas rundown.

In-House vs Outsourced Teams

In-house teams typically retain escalation staff under the same roof, meaning a complex missing-jackpot case goes from a front-line agent to a senior payments analyst without leaving the building. Outsourced teams, while cost-effective, rely on scripts and may need to relay every non-standard question to the operator’s headquarters, adding twenty-four to forty-eight hours to the reply. The difference is most visible during account-verification checks and withdrawal approvals, where decision-making authority sits with the operator rather than the contracted helpdesk. What happens when something goes wrong is covered in the casumo casino guide.

Language Proficiency and Cultural Awareness

New Zealand players benefit when support agents understand the local banking system, including POLi, and the fact that a New Zealand driver licence may show a different format from a European ID card. Misunderstanding these details causes unnecessary document rejections. An operator that has specifically marketed to New Zealand, as several on this list have, is more likely to train its team on the country’s payment and identification norms. The scoring behind this order is explained in our best online casino NZ reviews comparison.

Transparency of Policies

An operator that publishes its withdrawal processing times broken down by method, rather than using a blanket “up to 5 days” statement, is easier to deal with when a delay occurs. The support team can point to a published window of, for example, 0–48 hours for e-wallets and show that the transfer is still within it. Transparency reduces tickets by setting accurate expectations before the account is even opened, and it also signals to regulators a commitment to treating players fairly. The cost of play is broken down in our Bitcoin casinos comparison.

Deposit and Withdrawal Deadlocks: When Money Moves Slowly

A deposit that leaves the bank account but does not appear in the casino balance usually resolves within two hours for POLi and within thirty minutes for credit cards. Bank transfers can take until the next business day. If the funds are missing after that window, the player should send a screenshot of the bank statement to the cashier support team, not the general chat. The cashier team has direct access to the payment gateway and can trace the transaction using the bank’s ARN. Withdrawals face two separate stages: the operator’s internal pending period, which can run from zero to forty-eight hours, and the payment provider’s clearance time. The first stage is where the support team can manually approve and speed things up, especially if the account is already verified. For what is available before funding an account, see our best online casino NZ free spins no deposit comparison.

Pending Periods by Payment Method

E-wallets usually show a processed withdrawal within minutes of operator approval; bank transfers and card refunds take two to five business days. The pending window at the operator end varies: Spin Casino and Jonny Jackpot often clear withdrawals in under twelve hours for verified accounts, while RocketPlay can take up to twenty-four hours. The ranked table on this page organises these typical windows for comparison. If the entry cost matters more than the offer size, $1 deposit casino NZ ranks the same sites by it.

Manual Processing Windows

Many operators run a manual review on withdrawals above a certain threshold, commonly NZ$2,500. This review happens during business hours in the operator’s time zone. A withdrawal request submitted on Friday evening may not begin processing until Monday morning New Zealand time, regardless of the operator’s location. The best online casino payouts are those where the operator discloses this schedule openly, so players can time their withdrawal requests accordingly.

Account Lockouts and Security Blocks

A sudden account lock can happen after multiple failed password attempts, a login from an unfamiliar IP address, or a security flag triggered by a larger-than-usual deposit. The first step is to use the “forgot password” link if the lock is password-related. For security blocks, only the support team can lift the restriction after confirming identity. This usually involves a live chat session where the agent asks for your full name, date of birth, and email address, and may send a one-time code to the registered mobile number. The process takes about ten minutes on chat if all details match. If the account is locked due to suspected fraud, the operator may suspend it pending a deeper review, which can take three to seven business days and requires supplying documents again. Response times and escalation routes are measured in leovegas NZ.

Password Reset and Two-Factor Authentication

Enabling two-factor authentication after regaining access greatly reduces the chance of future lockouts. The code is usually generated by an app, and support can help disable it if you lose the device, but they will ask for a photo ID and a selfie holding that ID. The cost of play is broken down in the spin city casino page.

Suspicious Activity Blocks

A deposit that triggers a card issuer query or a login from a VPN endpoint can automatically freeze the account. Support will ask for a bank statement showing the cardholder name and the transaction. Once provided, the freeze is lifted within one to four hours. Players who travel should inform the operator beforehand if possible. Wagering is what decides an offer's real value — our best online casino bonus NZ comparison compares the terms side by side.

Responsible Gambling Intervention: Using Support to Set Limits

Support is the gateway to responsible gambling tools that a player cannot always set alone. While deposit limits and session reminders are usually available in the account settings, self-exclusion and time-out requests require a support interaction to ensure they are applied correctly. A self-exclusion request sent via email must be acknowledged within twenty-four hours and applied across the operator’s entire network of sites within that timeframe. The operator cannot legally accept wagers from a self-excluded account, and any deposit made after the request is logged must be returned. The Department of Internal Affairs maintains that online gambling NZ operators offering services to New Zealanders should provide these tools without friction, and operators on this page comply by routing such requests through a dedicated safer-gambling team.

Setting Deposit Limits Through Support

If the automated limit-setting tool is not working or a player wants a limit that cannot be technically applied, such as a weekly cap that resets on a Monday NZ time, the support team can manually implement it. Confirmation arrives by email, and the limit becomes active immediately. Lowering a limit takes effect instantly; raising it usually incurs a seven-day cooling-off period, which is a standard player-protection measure. Offers that need no deposit at all are compared in king billy casino no deposit bonus.

Self-Exclusion Requests

Email the support address with the subject “Self-Exclusion Request” and state the duration: six months, one year, or permanent. The operator must confirm receipt and apply the exclusion within forty-eight hours. Any pending withdrawals will still be processed. After the self-exclusion period ends, the account does not automatically reopen; the player must send a written request and undergo a seven-day reconsideration window. Response times and escalation routes are measured in the spinz guide.

Self-Help Checks Before You Contact Support

Many apparent faults resolve without a ticket. If a game loads to a blank screen, test another title from a different provider. If that loads, the problem is with the first game’s server, and waiting ten minutes often brings it back. Clear your browser cache and ensure JavaScript is enabled. For banking issues, confirm the payment method is still active and within its limits. Checking the operator’s status page, if one exists, can reveal scheduled maintenance. Running these checks before opening chat means the support agent does not spend the first five minutes guiding you through them, and the resolution time drops sharply. We take “what NZ online casino is best for slots?” apart on a separate page.

Technical Issues: Browser, App and Connectivity Problems

HTML5 pokies work across most modern browsers, but Chrome, Safari, and Firefox each handle WebGL and canvas rendering differently. A game that stutters on one browser may run smoothly on another. Mobile users should switch from Wi-Fi to cellular data briefly to test whether the issue is a router firewall blocking a game server port. The test costs a few megabytes of data and rules out the home network. If the operator offers a dedicated app, downloading it can sidestep browser-specific problems, though some real-money features such as progressive jackpot contributions may appear only when logged in through the mobile browser version. The support team can advise on the recommended setup for a specific game.

Regional Nuances for New Zealand Players

Currency handling and banking methods create unique support scenarios for New Zealand users. When a casino account runs in NZD but the games are still recorded in EUR or USD at the provider level, a small rounding difference can appear in the transaction history. Support agents often explain this as a display variance of a few cents, which is normal and does not affect the actual balance. New Zealanders who deposit via POLi should note that POLi transfers cannot be refunded back to the same source; withdrawals must go to a NZ bank account or an e-wallet. The operators listed here that accept POLi all structure their withdrawal process accordingly, and filtering for a safe online casino NZ that supports local methods is a wise step before signing up.

Real-Money vs Demo Mode: Why One Works and the Other Doesn’t

A real-money game and its demo version run on the same RNG engine, but the demo balance is virtual and never triggers the server-side logging required for dispute resolution. If a technical glitch occurs during a demo session, there is no support ticket to raise because no real money was at stake. This distinction matters when a player wants to test a feature before wagering. Demo mode does not replicate the full cashier and bonus integration, so a reel behaviour seen in practice mode will reproduce in real-money play, but the session will interact differently with the operator’s loyalty system. The operator does not keep a retrievable spin log for demo rounds.

What to Do When You Suspect Unfair Game Behaviour

If a pattern of losses on a specific slot seems inconsistent with the stated volatility, the player can ask support for the game logs of the last fifty spins. The operator will provide these as a spreadsheet showing each bet, the outcome, and the RNG seed. While the operator cannot disclose proprietary RNG algorithms, the log can show whether the results match the theoretical RTP over that small sample. Players who remain unsatisfied can request an independent audit through an agency like iTech Labs or GLI, though this is usually triggered by the operator only after a pattern of similar complaints about the same game. The most direct path is to ask support if the game has been certified recently and to share the certification reference number.

Requesting Game Logs

Submit a data access request specifically naming the game, the date range, and the session ID if available. Under data protection rules, the operator must provide the information held about your activity. This log will show each spin result, bet amount, and payout, allowing you to calculate your actual RTP over the period.

Independent Testing Agencies

Agencies such as eCOGRA, iTech Labs, and GLI publish monthly RTP reports for specific games across many operators. You can compare the published RTP of the title with your personal result. Large discrepancies over a small sample are normal; over tens of thousands of spins, the numbers should converge. If they do not, the operator may escalate the query to the provider.

Closing an Account or Taking a Break: The Support Role

Closing an account permanently or temporarily requires contacting support directly. The “close account” button, where present, usually triggers a confirmation email, but the final closure happens after the support team confirms there is no remaining withdrawable balance and no active bonus. If you request a permanent closure and later change your mind, reopening may require a new registration with the same email and a manual review, and some operators impose a one-year waiting period. A temporary time-out of seven to thirty days can be arranged through live chat in minutes, and the account automatically reactivates at the end unless the player requests an extension.

When comparing the options listed on this page, many readers look beyond game libraries and ask “what NZ online casino is best for high rollers?” The support infrastructure becomes critical for high-stakes players because a delayed withdrawal or a verification logjam on a five-figure sum can tie up significant capital. Operators with dedicated VIP support desks, visible by appointment-only live chat, resolve large-amount queries faster, and their compliance teams are trained to handle source-of-wealth requests without unnecessary friction. The table above includes an efficiency metric that considers this dimension, though it does not derive from tested data.

The distinction between a live casino and a digital slot dispute is that live casino rounds are recorded and can be replayed. If a player believes a roulette result was misapplied, the support team retrieves the video timestamp. This makes live-casino complaints easier to prove, though the settlement time is similar to other casino online games.

Players examining the ranked data will notice that an operator’s withdrawal speed often correlates with the size of its payment team. A best online casino NZ designation, in the editorial sense used throughout this section, refers to a combination of fast processing, clear terms, and a support team that answers with substance rather than scripts. That combination matters more than a welcome bonus because it determines whether a problem gets solved or ignored.

Across New Zealand, players who also follow NZ betting sites see a similar support pattern: sportsbook queries are seasonal and surge during major tournaments, straining the same live chat team that handles casino tickets. An operator that integrates its sports and casino support into a unified queue may offer single-sign-on convenience, but it can also leave a casino withdrawal request in a queue behind hundreds of racing-settlement disputes. The experience of a dedicated casino-support team is generally faster.

For those who prefer online poker alongside slots, the support structure usually splits: poker network support handles ring-game and tournament issues, while the main operator support covers deposits and verification. A poker client crash during a tournament is handled by the network’s support alias, and response time is critical because the clock runs. The cross-reference between casino and poker support is relevant because many all-in-one operators share a wallet, and a funds lock on the casino side can freeze the poker balance too.

Reading through the entry for each operator, a consistent theme emerges: the support setup reflects how the business views its New Zealand customers. Operators that publish local phone hours, maintain a NZD-denominated cashier, and know the specifics of the Gambling Helpline number are signalling that they expect to serve a Kiwi customer for years, not months. The ranked table above highlights the operators that invest in this layer, and the decision often comes down to whether the support team speaks the player’s language, both literally and in terms of payment culture.

In the end, the true measure of a safe online casino NZ is not the absence of problems but the speed and fairness with which they are resolved. Every operator on this page has experienced a payment delay, a game freeze, or a documentation request gone wrong. The ones worth staying with are those who turn a support ticket into a human conversation. The information in the comparison table and the sections above gives you the framework to judge that before you ever need to open a chat. When something goes wrong, you will have the steps, the numbers, and the escalation map ready.

Outside the primary casino channels, New Zealand players occasionally inquire about Trustpilot NZ reviews for the operators on this list. While the platform provides user commentary, it does not always reflect the complete picture because players who have smooth experiences rarely post. The editorial analysis that shapes the comparison table considers a wider range of factors, making it a more consistent guide to support quality than any single review platform.